Q: How do I create an image backup?
A. The easiest way to create an image backup is from within the EzBackup software application installed on your computer. Simply select IMAGE BACKUP from the TOOLS menu and EzBackup will guide you through the process. Alternatively, you can create an image backup using the EzBackup Installation and Recovery CD. To do this, insert the CD in the CD-ROM drive and reboot your computer from the CD. If this is successful, you will see a large EzBackup logo displayed while the image backup and restore application loads .(If you do not see this splash screen, or if you see the Windows logo or your usual operating system boot up messages displayed instead, you DID NOT successfully boot from the CD. See the following question for tips on what to do.) Choose Backup and follow the onscreen instructions to create an image backup of your source drive. Upon completion of the image backup, you will be asked to remove the CD from the CD-ROM drive. Take it out and keep it in a safe place, then click OK. Your computer will then shut down. Now you can start it up again normally and continue your work.

Q: How do I know if my computer has boot up from the EzBackup Installation and Recovery CD?
A. If your computer has booted up from the CD, you will see the EzBackup splash screen. Once EzBackup has loaded completely, the main screen will appear and you will be able to select the BACKUP or RESTORE tab to continue.

A. Many computers are configured to boot up from the CD drive automatically, if a bootable CD is present when the system is started up. Others may need to be reconfigured to do so. Each computer model is different, so please check with your computer manufacturer for support and specific instructions on how to do this. If your computer does not boot up from the installation CD automatically, try restarting your computer again and this time read all the messages that appear on the screen as it starts up. You may see a message that tells you a button to press to boot from CD, or you may see a message that tells you a button (or button sequence) to press to access the boot menu. If you are able to access the boot menu, use it to change the boot device to the CD-ROM drive.;

A: Version 3.0 regularly backs up system files so it is not essential to re-image your drive on a regular basis. However, it is always a good idea to re-image whenever you make major changes to your system, such as adding new hardware or software. Also, remember that, when you image your drive, all previous incremental file backups are overwritten. If you are using the INCREMENTAL BACKUP method, which maintains multiple dated copies of your file backups, you may wish to periodically re-image the drive to eliminate older or unnecessary backup files and clear space for new backups.

Image backups cannot be scheduled and must be run manually. Please follow the instructions on How to Create an Image Backup to properly perform an image of your internal hard drive

Q: Can I back up all my files using the EzBackup®sa, even files that are in use (open)?
A: A file backup using the EzBackup®sa application can back up any files on your computer except for certain files that are restricted by the computer's operating system and for files that only exist partially or entirely in your computer's memory (open files). In order to back up all files needed for the smooth and stable running of your computer system, we recommend that you perform image backups at regular intervals (once or twice a month). Only performing an image backup can guarantee that all your files have been successfully backed up.