DPS Engineering has discovered a problem in our Duplidisk 3 firmware that could cause the unit to become temporarily unusable after a system power down with users running Windows AND our Windows support software.

Cause: Restoring "Factory Defaults" from our Windows support program.

Models Affected: All DPS products with Duplidisk 3 (dd3) Technology

Corrective Action: Firmware upgrade (Versions by model below): http://EzD2D.com/support/downloads/. If your system has been affected, the system will still be usable WITHOUT the Duplidisk, and the problem can be cleared on the unit by either calling our tech support line, OR following the procedure below:

1. Power down machine.
2. Select Model below

All Models Except RAIDCase, and EZ Series (Firmware release 3.27):

Place a standard hard drive type jumper on J-26 pins 1 and 2.

EzSeries, and RAIDCase (Firmware Release 5.xx)

Insert FOUR jumpers on J-15 at the rear of the Duplidisk.

3. Turn on the machine.
4. After the Duplidisk beeps, turn off the machine, remove the Jumper, and perform a "flash upgrade" with the files from the link above

NOTES:

This problem does NOT affect the system operation unless the user applies the "RESTORE DEFAULTS" button from within our Windows program.

If you use our DOS support program to restore factory defaults, this problem will NOT occur.

For the short term, until a firmware upgrade is available, set the program settings manually. Do not use the "RESTORE DEFAULTS" button.